The Congressional Budget Office is a small nonpartisan agency that provides economic and budgetary analysis to the U.S. Congress. The Information Resources Management and Technology Services Unit seeks a self-motivated help-desk specialist (level II/III) with a strong work ethic. The successful candidate will report to CBO’s chief information officer as part of a 15-person unit. The position encompasses all aspects of customer-facing technical support for a PC-based/LAN/WAN computing environment that includes Windows, Mac, and cloud-based (AWS) workstations. Specific duties include installing and troubleshooting client software and hardware; installing and troubleshooting printers; imaging and replacing desktop workstations; installing and troubleshooting virtual desktop infrastructure (VDI); administering multifactor authentication (MFA); administering Windows Active Directories; using administrative tools such as KACE and Beyond Trust; administering videoconferencing applications such as Teams and Zoom; tracking assets using a custom-developed asset management application; and supporting a variety of workstation client applications, including Office 365.